Tuesday, January 05, 2010

Welcome to the Wonderful World of Magic

The company I work for, does not practice magic. We don't have wands, we are not psychics, and I will be goddamned if I will be walking through the Great Wall of China. I say that to say this: If I am not a magician, then how else to you explain those charges on your bill? Let me elaborate.

Very often (98% of the time) a customer will ask for me to dispute a charge or charges on their bill. Most of that time, the defense is simply, I did not do it. Take for example the fella (I actually did not get to talk to him as he hung up before the transfer, I assume because he realized what a filthy fucking liar he was) that disputed incoming calls. Not outgoing calls, you understand, INCOMING calls. How the fuck are you going to dispute an incoming call? It is beyond your control, if some calls you, they fucking call you. His response was that his phone was turned off. Really? Well, if that is the case, Professor Going to Hell For Lying, then why can I see that the call was deposited in to your voicemail when you didn't answer it? You see, because if the phone was off, it would not have hit your phone at all, and went immediately to voicemail. Response? "No." You're right, what the fuck do we know? I mean, we have all these SIM cards attached to accounts and we can track calls from what towers and swtiches they go through and even see if they were UMA (wifi), durations, times, the serial numbers of the phones used, but why in the fuck would we be in a position to tell if your motherfucking phone was on?! I am going to try this shit with my rental office. "Yeah, uh, I wasn't home." "Well it really doesn't matter if you were home or not, you still have to pay rent." "Uh, no. My lease doesn't say that I have to pay it if I am out." "Yes, but it does not say that you have to pay it if you are home, either, but you understand that you being home is irrelevant, you are paying to be able to occupy the dwelling." "Yeah, uh, no. Gimme your supervisor. I know the law. I am done practicing law for the day, is why I am here now, and not out practicing it. But I know the law."
Posted by peanutbutterfilthy :: 9:52 PM :: 1 Comments:

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