|
Our House 
Two Girls and a Guy Contributors
Those We Love
The Old
The New
Consumers
|
Thursday, July 29, 2010 Your Money's No Good Here If your account is past due, you are not allowed to upgrade your phone. The reason for this is a simple one. If you can afford a phone, you can afford to pay your bill first. And if you can't afford to pay your bill on time, you shouldn't be shopping for phones. So a customer calls in today. Her account is past due, and has a payment arrangement set for tomorrow ready to come out of her bank account. It is not for the entire past due amount, however. Despite this, she wished to upgrade her phone today, but set the payment for that phone (we require payment first) to come out of her account tomorrow as well. First of all, I am not even going to get in to the system limitations involved in trying to set up a payment arrangement on top of payment arrangements for balances that don't even exist yet. Secondly, come on lady. I hope you don't have any kids because I am sure that they are starving right now, because you spend all your money on high end data phones that you refuse to add web features to, reducing your BlackBerry into nothing more than a Motorola RAZR. 
Tuesday, July 20, 2010 What's the 411? "I know she didn't dial 411." I have many issues with this statement. Let me first differentiate between "accident" and "did not." If someone states that the dialed directory assistance by accident, that is at least somewhat believable. Our phones usually come programmed with 411 in the contacts, often at the top of the list. I myself, having more than a few touch screen phones, have brought my contact list up unintentionally. An accidental dialing of 411 is easily diagnosed. Usually 1 minute. Multiple 1 minute calls in rapid succession. However, when someone claims that they, or in this case, the customer's daughter did not dial it at all, and furthermore, that they know for a fact that another party did not dial it, I find that a little harder to believe. I guess my most immediate reaction would be to point out that if they did not make the calls, they would not be on the fucking bill, but that usually gets dismissed right away. People don't want to hear about the "physics" of how easily phone calls can be tracked on a mobile network. It's really fascinating. I wonder if they would apply this same defense in a murder trial. "I didn't kill him." "But someone saw you stab him, in your house, with your own kitchen knife." "No." Notice the absence of any proof to the contrary offered in this example. This always happens. I am expected to just take "no," or "I didn't do it," with no further explanation, I assume because they fancy themselves a deity of some sort, and one does not question a deity. Another problem I have with this specific incident is that the customer is assuming the behavior of not only a 3rd party, but a teenager. Teenagers have the attention span of crack addicted ferrets. Is it impossible to believe that a teen could be hanging out with friends at the local drive in, or whatever the hell it is kids do today, decide to go somewhere and they need a phone number? You're right lady, that is the craziest shit I ever heard. Also, and I have said this before, you are not with that person 24 hours a day. The likelihood of them actually going to a drive in nowadays is slim. What you don't know that they are doing would frighten the shit out of you. Dialing 411 is the least of your worries. Why don't you go dispute charges with her drug dealer and see how that works out for you? Someone used a great analogy. It's like going to the grocery store. The groceries got in your fridge somehow. There is a receipt for them. You are drinking the Pepsi that was bought. Now, I am not saying that you bought it, but someone did. You cannot go back to the grocery store and then say that no one bought it and demand money back. You fucking lunatic.
Friday, July 09, 2010 N Word, Please! One of my reps was called the "n" word today at work by a customer. I would say the word, but culturally, I have not been given permission to use it in public. I assure you, the word is not "nice lady," or "neat gal." I find this absurd for a number of reasons. The first and most obvious, is that the girl is not black, nor does she sound black. In fact, when she smiles in New England in February, she disappears. Second is, really? Really? In 2010? You are going to call a place of business and do that? What does that accomplish? If you think that the rep will get all offended and sad, and have to seek therapy, in this case, you are wrong. She was super excited and told the black rep sitting next to her as if to empathize with her people's suffering. Now at this point you might be assuming that the customer was just using the word as a generic insult. You might have been right, if the customer didn't also call her "homie" a few times in a sarcastic fashion. However, you did brighten my day, so, thank you douchebag!
|
Good Places
What The Hell Is Going On
Snowstorms
The Funny
|
