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Thursday, July 29, 2010 Your Money's No Good Here If your account is past due, you are not allowed to upgrade your phone. The reason for this is a simple one. If you can afford a phone, you can afford to pay your bill first. And if you can't afford to pay your bill on time, you shouldn't be shopping for phones. So a customer calls in today. Her account is past due, and has a payment arrangement set for tomorrow ready to come out of her bank account. It is not for the entire past due amount, however. Despite this, she wished to upgrade her phone today, but set the payment for that phone (we require payment first) to come out of her account tomorrow as well. First of all, I am not even going to get in to the system limitations involved in trying to set up a payment arrangement on top of payment arrangements for balances that don't even exist yet. Secondly, come on lady. I hope you don't have any kids because I am sure that they are starving right now, because you spend all your money on high end data phones that you refuse to add web features to, reducing your BlackBerry into nothing more than a Motorola RAZR. |
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