Tuesday, January 19, 2010

This is the 450th Post on This Blog

It's true, it really is.


Every time I take an escalated call and the bill is over $1000, I die a little on the inside. Because it doesn't matter how valid the charges are or what the circumstances are, the customer is enraged and absolutely not going to even entertain the thought of paying this bill. Here is a tip, folks, that will save you some time. If you don't want to pay your bill, you do not have to speak with a supervisor. You don't need my permission, throw that shit in the trash, I don't care. Now, rare is the occasion that I come across a bill this high and it actually is valid, but even rarer is the occasion when the customer admits to causing it. This customer has a wireless internet stick for laptops. This product has a data limit threshold, and if you exceed it, you get charged $.20 per MB. Now, admittedly, we should probably have some kind of system in place to stop someone from going over that threshold, and make it optional, in case someone wouldn't mind paying for the overage if they have to use more than the threshold allows. BUT WE DON'T. However, we do send you a nice message on your dashboard that warns you at least twice how much you have used, how much you have left, and that we will be charging you for the overage. We sent 3 to this customer. The customer admitted to getting 1 of them. However, they ignored it, stating, "Ah, I'll never go over." Well, that was real fucking dumb. $989 dumb. The customers actual dispute was that they could possibly have used that much data in that timeframe. I did my best to explain that we bill by measurement of data and not time, but it's kind of hard to come up with a convincing argument when you aren't allowed to speak more than 3 words. The conversation was not very productive and they ended the call, but they still have an $1100 bill.
Posted by peanutbutterfilthy :: 10:59 PM :: 1 Comments:

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