Thursday, February 04, 2010

I Know You Are But What Am I?

A customer called me a cocksucker. That is rather presumptuous. How would he know if I suck cock?

You know, a conversation between an escalated customer and a supervisor is a funny thing. Just because someone escalates, doesn't mean that they are irate or a dickhead, sometimes they just want to speak to someone who they think can do something the first rep cannot. This customer actually started out really nice. Then without warning, much like tourettes syndrome, he up and called me a cocksucker. In fact, he up and did it at least 6 times. There were a couple of motherfuckers in there as well but cocksucker was the the comment that made me reflect a little on this call. I mean, most escalated calls are a negotiation of some sort. You have the customer wanting a specific solution, often times, not one that is possible, so the supervisor then haggles, throwing other offers out there. That being said, I wonder what made this guy think that calling me a cocksucker, and several times, would be a good negotiation tactic. Would that work, say, at a Sotheby's auction? Some guy bids $500, and then some other guy yells, "Ah, you COCKSUCKER!" "The Manet goes to the gentleman with the superb vocabulary."
Posted by peanutbutterfilthy :: 10:39 PM :: 2 Comments:

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