I have many issues with this statement. Let me first differentiate between "accident" and "did not." If someone states that the dialed directory assistance by accident, that is at least somewhat believable. Our phones usually come programmed with 411 in the contacts, often at the top of the list. I myself, having more than a few touch screen phones, have brought my contact list up unintentionally. An accidental dialing of 411 is easily diagnosed. Usually 1 minute. Multiple 1 minute calls in rapid succession. However, when someone claims that they, or in this case, the customer's daughter did not dial it at all, and furthermore, that they know for a fact that another party did not dial it, I find that a little harder to believe.

I guess my most immediate reaction would be to point out that if they did not make the calls, they would not be on the fucking bill, but that usually gets dismissed right away. People don't want to hear about the "physics" of how easily phone calls can be tracked on a mobile network. It's really fascinating. I wonder if they would apply this same defense in a murder trial. "I didn't kill him." "But someone saw you stab him, in your house, with your own kitchen knife." "No." Notice the absence of any proof to the contrary offered in this example. This always happens. I am expected to just take "no," or "I didn't do it," with no further explanation, I assume because they fancy themselves a deity of some sort, and one does not question a deity.

Another problem I have with this specific incident is that the customer is assuming the behavior of not only a 3rd party, but a teenager. Teenagers have the attention span of crack addicted ferrets. Is it impossible to believe that a teen could be hanging out with friends at the local drive in, or whatever the hell it is kids do today, decide to go somewhere and they need a phone number? You're right lady, that is the craziest shit I ever heard. Also, and I have said this before, you are not with that person 24 hours a day. The likelihood of them actually going to a drive in nowadays is slim. What you don't know that they are doing would frighten the shit out of you. Dialing 411 is the least of your worries. Why don't you go dispute charges with her drug dealer and see how that works out for you?

Someone used a great analogy. It's like going to the grocery store. The groceries got in your fridge somehow. There is a receipt for them. You are drinking the Pepsi that was bought. Now, I am not saying that you bought it, but someone did. You cannot go back to the grocery store and then say that no one bought it and demand money back. You fucking lunatic.