I heard possibly the dumbest shit yet while listening in with a rep. The customer was suspended for not paying his bill, which he said was "annoying." You know what else is annoying? Giving away free service. He said the following, "I am tired of you guys cutting my service of for being a month and a half past due. You are the only company that does this. It is so annoying, I had to get a prepaid phone with you guys just so I could have service." Wow. You are a dumb fuck. Money is money, and no money is no money. It doesn't matter if you pay for the service before or after you use it. If you don't have the money, you don't have the service. He had the balls to ask how much it would cost to cancel his service. More money, fucko, that's how much. And good job making it our fault that you don't have service. And speaking of money, I get real tired of hearing, "Why is my bill so high?" Seriously? That is the reason why you called customer service? I hate this for two reasons. 1. You have a bill. You can see for yourself why your bill is so high. You just want to argue with someone about it. 2. You fucking know why. You know what you did. I can't tell you how many times, people have bought a phone, sometimes 2, and "forget." Then when I remind them, they argue about it. "Well, I was told that I would get $300 off the phone," or "He said I would have to pay for until 6 months from now!" Come on, jackass, we read you a script when we sell you a phone. You are entering into a legal contract, of course we are going to read a script to you. I actually spent the better part of an hour, convincing this customer that he in fact bought a phone. I had to convince him, despite the fact that I could see the order, see that he a data plan specific for that phone, could see that he had used it and that HE WAS USING IT TO TALK TO ME. "Oh yeah, I bought that. Uh, I was told it would be free." Fuck you, dude.