Monday, November 09, 2009

"Dopeman, Dopeman, Yeah That's Me!"

So, I had one rep talking to a customer who had a balance of over $1000. $800 of this is past due. I saw at least 2 bounced check payments and a negative payment history. He was demanding we credit completely valid charges, haggling with the rep like a fucking used car salesman. I have another rep, talking to a customer who has a $0 balance, demanding that we take a $19,000 payment from him because his bank says he owes us the money. This guy was funny; he went to our website and made a check payment for over $20,000 (which obvously was a mistake). He calls us 2 days later and is really mad at us saying it was our fault. He makes multiple requests for a refund which all get denied because we need bank documents proving the payment cleared his account which he refused to give us. Ultimately the payment backed out (we suspect because he disputed it with his bank) and we never received the funds. A month later (a few days ago) he made a payment for the actual amount due bringing him the the $0 balance. However, he claims that the bank retutned his $20,000 and then so did we putting over $40,000 back in his bank. So he is calling us, wanting to make a payment for what we gave him back. That makes absloutely no fucking sense. Why would 2 entities give you the same funds back? Only one of them would have it. And second, do you really think I would take another fucking $19,000 payment from you so we can go through this shit all over again? When we told him he did not owe us $19,000 and we would not take a payment for it, he asked how he had $40, 000 in his bank. I guess that's how it is in the dope game.
Posted by peanutbutterfilthy :: 9:14 PM :: 1 Comments:

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