Wednesday, October 21, 2009

I Don't Wanna!

I spoke to this woman today about her bill. Now, it is not unheard of for there to be a billing issue. However, in my experience, the legitimate billing issues are identified by the frontline reps. The "billing issues" that get brought to me via escalated customers, are 99% customer not wanting to pay for their own lunacy. As was the case with this woman. She had gone 1200+ minutes over what was in her plan. Needless to say this caused a bill that was several hundred dollars. I don't get the knee-jerk reaction of calling immediately to dsipute something you have not researched on your own. This one was quite simple and spelled out on her bill: you talk a fuckload. When the rep explained that in a more customer servicey way, the customer advised that the overage was in fact, due to her attempting to add a specific number to her (name of feature that involves unlimited calling to certain numbers), and it not going through; in fact there was an hourglass on her phone, for what I guess was the rest of the bill cycle. So I asked her if she called to report this issue (I ask the customer questions like that to get them to first lie to me, then upon hearing me tell them what actually happened, try to back out of it) and she said yes. This fucker hadn't called in 8 MONTHS. I mean not once. I told her that and she dodged the issue, and told me, not asked, but told me to give her a credit for the charges. I explained to her that I could not, and furthermore the absence of that number did not actually cause the overage, she still would have had over 800 minutes in overage. She also accepted a $50 credit as a courtesy adjustment, and was advised that she was responsible for the charges, prior to talking to me. Customer then does the obligatory "I am going to (insert any competitor her)!" I guess because she doesn't think I know that every fucking company charges for overages. I offer payment arrangements and she says, exactly the following, "I don't wanna." Really? That's your pitch? "I don't wanna?" I did't ask you to clean your room lady, I am trying to keep your service on.

Why can't people juxtapose themselves? Can she really not see the other side of that? Like if I ran in to the whorehouse she worked in, had $500 worth of sex with her, and then refused to pay? Does she really not see how that is absurd? I guess it is hard to see when you have a dick in your mouth and your face pressed against a hairy belly.
Posted by peanutbutterfilthy :: 9:40 PM :: 3 Comments:

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