Saturday, October 31, 2009

Mail in Jackassery

A man is on the phone with me. Actaully, he is on the phone yelling at me, upset that he did not get his mail in rebate. In order to qualify for a mail in rebate, on the form that you fill out and mail in, there is a list of things that you must do in order to qualify, mostly involving the addition of a data or messaging feature at a certain price point, depending on the model handset you purchase. Now this guy has already admitted twice that he did not read said form. However, he maintains that it is my company's fault, specifically the sales rep's, because it was not verbalized to him that he needed to add a feature. I explained that the form that he wrote on does explain this. His reply:

"Sir, do you really think all of America is literate?"

What in the fuck? First of all, who am I, USA Today? Secondly (and I told him this), if you could fill out the form, I assume you are literate, so that comment is not relevant. I explain to the gentleman that I would be glas to qualify him by adding the required feature for the specified amount of time. "I can't afford that!" Of course you can't. You just blew your income on a $300 phone, jackass.
Posted by peanutbutterfilthy :: 9:25 PM :: 0 Comments:

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